My PV Installation - FAQs and Troubleshooting

How do I apply for a SEG tariff?

A helpful guide on how to apply for a Smart Export Generation guarantee can be found here

What happens in a power cut?

In the event of a power outage the system will shutdown until power is restored. The system will not supply power to your property.

What happens if I change my wifi router or internet provider?

If you change your internet provider, your WiFi router or your WiFi login details you will need to reconnect your inverter to your internet.

Solis Systems

What app do I need to monitor my system?

To monitor a Solis system you need an app called Solis Cloud. This can be downloaded from an app store.

Do I have to use the mobile app? Can I monitor my system from a web browser or PC?

You don’t have to download and use the monitoring app on a mobile device. You can monitor your system via a web browser. Once your system is setup you can login to the Solis Cloud website through a web browser using your login and password credentials.

How do I register my inverter?

You can associate your inverter (or "plant") to an organisation using the Solis Cloud Mobile app. You will need Glow Green's installer code, which is 59064

Please see this video from Solis with further information on how to register your inverter

How do I monitor my system?

Instructions on how to monitor and change the settings of your Solis inverter can be found here. We recommend extreme caution be used when considering making adjustments to settings so as not to inadvertently create system problems.

How do I connect my system to the mobile app?

This helpful video explains how to connect your inverter to your mobile app

How do I register my inverter?

You can associate your inverter (or "plant") to an organisation using the Solis Cloud Mobile app. You will need Glow Green's installer code, which is 59064

Please see this video from Solis with further information on how to register your inverter

My inverter is indicating alarms

Alarm codes will sometimes appear. These are notifications and do not necessarily mean there is a significant problem with your system. Notifications/alarm codes will often resolve themselves. These notifications are also sent to the manufacturers who will often apply fixes to optimise how your system is performing.

Most notifications are automatically resolved or can be self-managed.

A helpful guide of notifications/alarm codes and how to self-manage them can be found here.

My system/battery has unexpectedly gone off

There are various reasons why a system/battery may switch off.

1. Firstly, check that none of the black or red isolator switches have been switched off. If one or more has, simply switch them back on.
2. Next, check that none of the trip switches have activated and closed a circuit. Depending on your setup, you may have a trip switch near/in your consumer unit, near your inverter and/or between the inverter and the battery/batteries. If one has closed, switch it back to the on position.
3. Check you have not had a power outage.
4. Check the settings have not been incorrectly adjusted in the solis cloud.